GST ABSORBED! | **GOLD PRICE** 24K/999 at $128/g | 22k/916 at $119/g ( Last updated : 29 Jun 2024 )

Exchange Policy

Exchange Policy

We have a 7-days exchange policy for instock jewellery excluding all earrings, custom made items, made to order items, preorder items, custom engraved items, and items purchased during sale period. The 7 days window will be with effect from the date of purchase stated on the official invoice. 

The following will have to be presented instore in order for us to honour the exchange:

- Hard copy of official tax invoice must be intact and provided

- Item must be in original condition with no damages/defects, in it's original packaging and product tag must be intact

Kin Jewellery reserves the right to reject any exchange requests that does not meet any of the criteria stated. 

Exchanges will have to be made for items in the same material ( eg. jade pendant exchange for jade ring / white gold pendant exchange for white gold necklace/ 916 gold ring exchange for 916 gold bracelet ) of equal value or higher and customer will have to top up for any price difference. Kin Jewellery will not be able to refund any difference in amount should you pick an item of a lower value for the exchange. 

Please check your exchange item carefully as we will only allow a 1 time exchange.